Shipping policy

Shipping policy

Equipassion orders are prepared and shipped from France.

Order preparation

Orders are generally prepared within 1 to 3 working days, excluding weekends and public holidays.

For personalised or made-to-order products, the preparation time may be longer. The applicable lead time is shown on the page of the product concerned.

Delivery

We offer several delivery methods depending on the destination and the options available at the time of ordering.

The delivery charges and methods available are shown when you place your order, before payment.

Transit times are given as a guide only and start from the date the order is shipped.

Order tracking

Where tracking is available, the information needed to follow the progress of your parcel is sent to you once it has been shipped.

International delivery

Equipassion may ship orders internationally, depending on the destinations available when the order is placed.

For deliveries outside the European Union, customs duties, taxes or import charges may be applied by the destination country. Any such charges are payable by the recipient.

Delivery address

The customer is responsible for the accuracy of the delivery information provided when placing their order. If there is an error, please contact us as soon as possible, before the order is shipped.

A question about your delivery?

You can contact the Equipassion team using the contact details provided on our website.