Last updated: 27/07/2026

These General Terms and Conditions of Sale (CGV) set out the rights and obligations of the parties in connection with the sale of products via the website www.equipassion-boutique.com, operated by SAS GMP Développement, registered under number 980 507 784 RCS Chambéry, whose registered office is located at 51 rue Michel Jandet, 73390 Chamoux-sur-Gelon, France.

📧 Contact email: sellerie.equipassion@gmail.com
📍 Legal representative: Mr Gary Paillet, President of SAS GMP Développement

Purchasing a product on the Equipassion Boutique website implies full and complete acceptance of these General Terms and Conditions of Sale.

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1. Purpose

These terms and conditions govern the online sale of personalised and non-personalised equestrian equipment, including leather and nylon headcollars, customisable browbands and rope halters.

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2. Products

2.1 Product descriptions

The products for sale on www.equipassion-boutique.com are described and presented as accurately as possible. However, minor variations may exist, particularly for personalised products.

2.2 Availability

Our products are offered while stocks last. If an item is out of stock after your order has been confirmed, we will inform you promptly and offer a refund or an exchange.

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3. Prices and Payment

3.1 Displayed prices

Prices are shown in euros (€) including VAT and do not include delivery charges, which will be specified before payment is confirmed.

3.2 Accepted payment methods

✅ Bank cards (Visa, Mastercard)
✅ PayPal
✅ Payment in instalments via partner solutions

Payment is secured by SSL encryption and no bank details are stored on our servers.

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4. Orders

4.1 Ordering process

1. Select your product and its personalisation.
2. Add it to your basket.
3. Enter your delivery and payment details.
4. Confirm your order after accepting the General Terms and Conditions of Sale.
5. Receive a confirmation email.

4.2 Changes or cancellation

• Personalised products: No cancellation or change is possible once the order has been confirmed.
• Non-personalised products: cancellation possible within 24 hours of ordering.

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5. Delivery

5.1 Delivery times

• Non-personalised products: delivery within 2 to 6 working days.
• Personalised products: delivery within 5 to 10 working days.

5.2 Delivery charges

Delivery charges are calculated according to weight and destination and are shown before the order is confirmed.

5.3 Delivery areas

We deliver to France and Europe. For other destinations, please contact us before ordering.

5.4 Order tracking

A tracking number is sent by email as soon as the order is shipped.

5.5 Delivery problems

If your parcel is lost or damaged, contact us within 48 hours of receipt so that we can find a solution with the carrier.

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6. Right of Withdrawal and Returns

6.1 Right of withdrawal (non-personalised products)

📌The consumer has 14 days from receipt of the product to notify their decision to withdraw.

Once the withdrawal has been notified, the consumer has a further 14 days to send the product back.

📌 Return conditions:

• Product new, unused and in its original packaging.
• Refund within 14 days of receipt.
• Return costs payable by the customer.
• Return address:

Equipassion

4 place du pigeonnier

73360 les Echelles

6.2 Personalised products: no returns possible

⚠️ No refund or exchange is possible on personalised products, except in the event of an error on our part or a defect found on receipt.

6.3 Defective product or order error

If you receive an incorrect or defective item, contact us within 48 hours with a photo of the product concerned.

Withdrawal form:

(Please complete and return this form only if you wish to withdraw from the contract.) For the attention of: SAS GMP Développement 4 place du pigeonnier 73360 les echelles sellerie.equipassion@gmail.com I hereby give notice that I withdraw from the contract for the sale of the following goods: Order no.: __________________ Ordered on: __________________ Received on: __________________ Name of consumer: __________________ Address of consumer: _____________________________________ Signature of consumer (only if this form is sent on paper) Date:

The consumer may also exercise their right of withdrawal by making an unambiguous statement (by email, letter, etc.): they are not obliged to use this form.

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7. Warranties & Liability

7.1 Statutory warranties

The products sold are covered by the statutory warranties provided for by Articles L.217-3 et seq. of the Code de la consommation (French Consumer Code) and Articles 1641 et seq. of the Code civil (French Civil Code).

Statutory warranty of conformity

The consumer has a period of two years from delivery of the goods to invoke the statutory warranty of conformity if a lack of conformity appears. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.

Where the contract for the sale of the goods provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the statutory warranty applies to that digital content or digital service throughout the intended period of supply. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date on which it appeared.

The statutory warranty of conformity obliges the trader, where applicable, to provide all updates necessary to keep the goods in conformity.

The statutory warranty of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without major inconvenience to them.

If the goods are repaired under the statutory warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.

If the consumer requests repair of the goods but the seller imposes replacement, the statutory warranty of conformity is renewed for a period of two years from the date on which the goods are replaced.

The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund in return for giving back the goods, if:

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1. The trader refuses to repair or replace the goods;

2. The repair or replacement of the goods takes place after a period of thirty days;

3. The repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer permanently bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods;

4. The lack of conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a reduction in the price of the goods or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. In that case, the consumer is not required to request repair or replacement of the goods first.

The consumer is not entitled to termination of the sale if the lack of conformity is minor.

Any period during which the goods are out of use for repair or replacement suspends the remaining warranty period until the repaired goods are delivered.

The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the Code de la consommation.

A seller who in bad faith obstructs the implementation of the statutory warranty of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (Article L. 241-5 of the Code de la consommation).

The consumer also benefits from the statutory warranty against latent defects pursuant to Articles 1641 to 1649 of the Code civil, for a period of two years from discovery of the defect. This warranty entitles the consumer to a price reduction if the goods are kept, or to a full refund in return for giving back the goods.”

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8. Protection of Personal Data

We comply with the legislation in force on the protection of personal data (RGPD – GDPR). See our Privacy Policy to find out more.

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9. Intellectual Property

All content on www.equipassion-boutique.com (text, images, logos) is protected by copyright and may not be used without permission.

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10. Disputes & Applicable Law

10.1 Applicable law

These General Terms and Conditions of Sale are governed by French law.

10.2 Dispute resolution

In accordance with the provisions of the Code de la consommation concerning “the consumer dispute mediation process”, after contacting us and failing a satisfactory response, you may refer the matter free of charge to a consumer mediation procedure with:

📩 Customer Service: For any complaint, contact us at sellerie.equipassion@gmail.com

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11. Contact

📍 SAS GMP Développement
📧 Email: sellerie.equipassion@gmail.com
📍 Address: 51 rue Michel Jandet, 73390 Chamoux-sur-Gelon
📞 Telephone: 0695689970

We are available to answer any question about your order.