Last updated: 27/07/2026

These General Terms and Conditions of Sale (GTC) define the rights and obligations of the parties in connection with the sale of products via the website www.equipassion-boutique.com, operated by SAS GMP Développement, registered under number 980 507 784 RCS Chambéry, with its registered office at 51 rue Michel Jandet, 73390 Chamoux-sur-Gelon, France.

📧 Contact email: sellerie.equipassion@gmail.com
📍 Legal representative: Mr. Gary Paillet, President of SAS GMP Développement

The purchase of a product on the Equipassion Boutique website implies full acceptance of these GTC.

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1. Purpose

These conditions govern the online sale of personalized and non-personalized equestrian equipment products, including leather and nylon halters, customizable browbands, and ethical halters.

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2. Products

2.1 Product description

The products for sale on www.equipassion-boutique.com are described and presented with the greatest possible accuracy. However, minimal variations may exist, especially for personalized products.

2.2 Availability

Our products are offered within the limits of available stock. In the event of an out-of-stock situation after your order has been confirmed, we will inform you promptly and offer a refund or exchange.

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3. Price and Payment

3.1 Displayed prices

Prices are indicated in euros (€) including all taxes and do not include delivery costs, which will be specified before payment validation.

3.2 Accepted payment methods

✅ Bank cards (Visa, Mastercard)
✅ PayPal
✅ Payment in installments via partner solutions

Payment is secured by SSL encryption and no bank data is stored on our servers.

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4. Orders

4.1 Ordering process

1. Select your product and its customization.
2. Add it to your cart.
3. Enter your delivery and payment information.
4. Confirm your order after accepting the GTC.
5. Receive a confirmation email.

4.2 Modification or cancellation

• Personalized products: No cancellation or modification is possible once the order has been confirmed.
• Non-personalized products: Cancellation possible within 24 hours of ordering.

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5. Delivery

5.1 Delivery times

• Non-personalized products: delivery within 2 to 6 working days.
• Personalized products: delivery within 5 to 10 working days.

5.2 Delivery costs

Delivery costs are calculated based on weight and destination and are indicated before order validation.

5.3 Delivery areas

We deliver in France and Europe. For other destinations, please contact us before ordering.

5.4 Order tracking

A tracking number is sent by email upon shipment.

5.5 Delivery problems

If your package is lost or damaged, please contact us within 48 hours of receipt to find a solution with the carrier.

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6. Right of withdrawal and Returns

6.1 Right of withdrawal (non-personalized products)

📌 The consumer has 14 days from receipt of the product to notify their decision to withdraw.

Once the withdrawal has been notified, the consumer has an additional 14 days to return the product.

📌 Return conditions:

• Product must be new, unused, and in its original packaging.
• Refund within 14 days of receipt.
• Return costs are at the customer's expense.
• Return address:

Equipassion

4 place du pigeonnier

73360 les Echelles

6.2 Personalized products: no returns possible

⚠️ No refund or exchange is possible for personalized products, except in case of an error on our part or a defect found upon receipt.

6.3 Defective product or order error

If you receive an incorrect or defective item, please contact us within 48 hours with a photo of the product concerned.

Withdrawal form:

(Please complete and return this form only if you wish to withdraw from the contract.) To the attention of: SAS GMP Développement 4 place du pigeonnier 73360 les echelles sellerie.equipassion@gmail.com I hereby notify you of my withdrawal from the contract for the sale of the following good: Order n°: __________________ Ordered on: __________________ Received on: __________________ Consumer's name: __________________ Consumer's address: _____________________________________ Consumer's signature (only in case of paper submission) Date:

The consumer can also exercise their right of withdrawal by an unambiguous statement (by e-mail, mail, etc.): they are not obliged to use this form.

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7. Warranties & Liability

7.1 Legal Warranties

The products sold benefit from the legal guarantees provided for in articles L.217-3 and following of the Consumer Code and articles 1641 and following of the Civil Code.

Legal guarantee of conformity

The consumer has a period of two years from the delivery of the good to obtain the implementation of the legal guarantee of conformity in case of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance. 

When the contract for the sale of the good provides for the supply of digital content or a digital service continuously for a period greater than two years, the legal guarantee is applicable to this digital content or digital service throughout the period of supply provided. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date of its appearance. 

The legal guarantee of conformity implies an obligation for the professional, where applicable, to provide all necessary updates to maintain the conformity of the good. 

The legal guarantee of conformity gives the consumer the right to repair or replacement of the good within a period of thirty days following their request, without cost and without major inconvenience to them. 

If the good is repaired within the framework of the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee. 

If the consumer requests the repair of the good, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the good. 

The consumer can obtain a reduction in the purchase price by keeping the good or terminate the contract by being fully reimbursed against the return of the good, if: 

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1o The professional refuses to repair or replace the good; 

2o The repair or replacement of the good occurs after a delay of thirty days; 

3o The repair or replacement of the good causes significant inconvenience to the consumer, particularly when the consumer permanently bears the costs of taking back or removing the non-conforming good, or if they bear the costs of installing the repaired or replacement good; 

4o The non-conformity of the good persists despite the seller's unsuccessful attempt to bring it into conformity. 

The consumer also has the right to a reduction in the price of the good or to the cancellation of the contract when the lack of conformity is so serious that it justifies an immediate reduction in price or cancellation of the contract. The consumer is then not required to request repair or replacement of the good in advance. 

The consumer does not have the right to cancel the sale if the lack of conformity is minor,

Any period of immobilization of the good for repair or replacement suspends the warranty that remained to run until the delivery of the good in repaired condition.

The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.

The seller who maliciously hinders the implementation of the legal warranty of conformity is liable to a civil fine of up to 300,000 euros, which can be increased to 10% of the average annual turnover (Article L. 241-5 of the Consumer Code).

The consumer also benefits from the legal warranty against hidden defects pursuant to articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the good is kept or to a full refund upon return of the good. »

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8. Personal Data Protection

We comply with the legislation in force on personal data protection (GDPR). Consult our Privacy Policy to learn more.

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9. Intellectual Property

All content on www.equipassion-boutique.com (texts, images, logos) is protected by copyright and may not be used without authorization.

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10. Disputes & Applicable Law

10.1 Applicable Law

These GTC are governed by French law.

10.2 Dispute Resolution

In accordance with the provisions of the Consumer Code concerning "the consumer dispute mediation process", after having contacted us and in the absence of a satisfactory response from us, you have the possibility of recourse free of charge to a consumer mediation procedure with:

📩 Customer Service: For any complaints, contact us at sellerie.equipassion@gmail.com

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11. Contact

📍 SAS GMP Développement
📧 Email : sellerie.equipassion@gmail.com
📍 Address : 51 rue Michel Jandet, 73390 Chamoux-sur-Gelon
📞 Phone : 0695689970

We are available for any questions regarding your order.